MOS Customer Service

Meter reading submission is linked to a customer’s equipment identification number or serial number. MOS offers three easy ways to submit their meter readings:
1. MOS 360 App 0 Automatic Electronic Meter Submissions for networked devices *
2. Submit via the MOS Website at https://www.mos-xerox.com/MeterReads
3. A personalized spreadsheet – download a listing of your equipment, enter meter readings, and upload the file to us.

You can request the setup of automatic meters online TODAY! Visit our online request form, complete the required information and a meter specialist will contact you.

Your devices need to be networked in order for the automatic meter reading program to be installed.

You can submit your meter readings via the MOS Website . Meter reading submission is linked to a customer’s equipment identification number or serial number.

You can contact our Customer Care Department directly at 1-800-442-9070 or you can order through our Website at MOSCustomercare@mos-xerox.com

Normal delivery takes 2-3 business days. You can track your delivery using your order number on our UPS tracking service to monitor its arrival.

Please contact our customer care advocates for return instructions and packaging, we can help you place the correct order as well.

Please contact our Supply team with your order number to ensure overnight delivery. You can reach the team at 1-800-442-9070.

Device service calls are linked to a customer’s equipment. You can call 1-800-442-9070 to place a service call.

We have found that in many cases our trained specialists can help you resolve your question or issue online without having to send a service tech, reducing your wait time and getting your machine operational faster.

Please contact our Customer Care Center and they can help you log a call to help you move your device.